Sales Policy
Effective Date: November 29, 2024
At FillTopic, we strive to provide a transparent and customer-centric shopping experience. This Sales Policy outlines the terms and conditions governing your purchases on our website filltopic.click. By making a purchase with us, you agree to the terms set forth in this policy.
We aim to ensure that every customer enjoys a seamless shopping experience from browsing our products to receiving their orders. This policy covers payment terms, product availability, pricing, shipping, and other important aspects of the sales process.
1. Product Availability
1.1 Product Listings and Descriptions
We strive to keep our product listings accurate and up-to-date, including descriptions, images, prices, and availability. However, we cannot guarantee that all product information is error-free or complete. If you notice any discrepancies in a product listing, please contact us immediately.
1.2 Out of Stock and Backordered Items
In the event that an item is out of stock or backordered, we will notify you as soon as possible. You will have the option to either wait for the item to become available or select an alternative product. If you prefer a refund, we will process it promptly.
1.3 Limited Availability
Some of our products may have limited quantities available, and once they are sold out, they may not be restocked. We recommend checking our website regularly or subscribing to our newsletter for updates on product availability.
2. Pricing
2.1 Price Accuracy
We make every effort to provide accurate pricing on our products. However, if a pricing error occurs, we reserve the right to correct the price before processing your order. In case of a price discrepancy, you will be notified, and you can choose whether to proceed with the corrected price or cancel the order for a full refund.
2.2 Sales Taxes
Sales tax is applied to orders based on the applicable tax rate in your jurisdiction. The tax amount will be calculated at checkout and included in the total cost of your order.
2.3 Discounts and Promotions
From time to time, we may offer promotional discounts, special offers, or coupons. These offers are subject to specific terms and conditions, which will be clearly outlined at the time of the promotion. Promotional offers cannot be combined unless specifically stated, and they may have expiration dates.
3. Ordering Process
3.1 How to Place an Order
To place an order, simply browse our website and add the desired items to your shopping cart. Once you are ready to check out, follow the steps to enter your billing and shipping information, choose your payment method, and review your order. After confirming your order, you will receive an order confirmation email detailing your purchase.
3.2 Order Confirmation
After placing your order, you will receive an Order Confirmation Email that includes your order number, the items you purchased, the total price, and an estimated delivery date. This email serves as a receipt of your order.
3.3 Order Changes
Once an order is placed and confirmed, it is processed for shipment. If you need to modify or cancel your order, please contact us immediately at info@filltopic.click or (660) 679-4258. We will do our best to accommodate any changes, but once the order is shipped, it will need to be processed through our returns policy.
4. Payment Methods
4.1 Accepted Payment Methods
We accept a variety of payment methods for your convenience, including:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Secure online payment service
- Other Payment Methods: Any other methods explicitly listed at checkout
4.2 Payment Authorization
All payments are processed securely. Upon placing your order, your payment will be authorized and charged immediately. In the rare case that we are unable to process your payment, we will notify you promptly and offer assistance to resolve the issue.
5. Shipping and Delivery
5.1 Shipping Options
We offer a variety of shipping options depending on your location. These may include standard ground shipping, expedited shipping, and same-day delivery (in certain areas). Shipping charges will be calculated at checkout based on your location and the shipping method you select.
5.2 Delivery Timeframes
Delivery timeframes vary based on the shipping method and your location. Once your order is processed and shipped, you will receive tracking information to monitor the progress of your delivery.
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Same-Day Delivery: Available in certain locations (check availability at checkout)
Please note that delivery times may be affected by weather, holidays, or other external factors.
5.3 International Shipping
Currently, we only offer domestic shipping within the United States. International shipping is not available at this time. We are working towards expanding our shipping options, so please check back for future updates.
6. Shipping Fees
6.1 Standard Shipping
Shipping fees for standard delivery are calculated based on the total weight and dimensions of the order, as well as the delivery location. These charges will be shown during checkout before you confirm your order.
6.2 Expedited Shipping
If you choose expedited shipping, the additional fees will be added to your total order cost. You can select this option at checkout.
6.3 Free Shipping
From time to time, we offer free shipping promotions for orders above a certain value. The details of such promotions will be announced on our website or via email. Free shipping promotions may apply only to standard delivery within the continental United States.
7. Order Tracking
Once your order has been shipped, we will send you an email with tracking information. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
If you experience any issues with tracking, please contact us, and our customer support team will assist you in resolving the matter.
8. Cancellations
8.1 Cancellation Requests
We process orders quickly, so cancellations must be requested within 24 hours of placing the order. If the order has already been shipped, it will need to go through the return process once you receive it.
8.2 Partial Cancellations
If your order includes multiple items, you may request a partial cancellation. However, this is only possible if the items have not yet been shipped.
9. Customer Support
We are committed to providing excellent customer service. If you have any questions or concerns regarding your order, please do not hesitate to reach out to our support team.
Customer Service Contact:
- Email: info@filltopic.click
- Phone: (660) 679-4258
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Time)
10. Changes to the Sales Policy
We may update this Sales Policy periodically to reflect changes in our practices or operational requirements. When we make significant changes, we will post the updated policy on our website with a new effective date. We encourage you to review this page regularly to stay informed.